On this page you find the General Conditions of Application and Payment of IVOR training courses. Read this information carefully before applying for a course, so that you may benefit from the Job Guarantee, experience a trouble-free enrolment and get the most out of your studies.
You can apply by submitting a fully completed and signed application form and transferring €87.50 to account number NL59INGB0007959554 in the name of IVOR. After receiving the application form and the application fee, we will invite you for an online selection interview.
Registration fee | Training fee | Other costs:
- The registration fee for the selection interview for the Training for Tour Representatives (e-learning version) is € 87.50
- The cost for the Training for Tour Representatives programme (e-learning version) is €1,385. This includes the online training materials, tutoring, job application assistance and the job guarantee.
- The exam fee is € 135.00. The retake exam is €75.50 per section (oral/written). The retake must take place within six months after receiving the exam results.
- Application/payment by reintegration agency and/or benefits agency and/or third parties: € 115,– administration costs.
Refund of registration fee:
- If you are not invited for a selection interview based on your application form: A refund of €67.50
- If you are not admitted to the programme as a result of a negative assessment of the selection interview: A refund of €40.00
- In case of timely written cancellation of the appointment for the selection interview by the candidate: A refund of €40.00.
- In case of ‘no show’ there is no right to a refund.
Enrolment:
Enrolment is final after;
- a written positive assessment of the selection interview (a positive result is valid for a maximum of 12 calendar months).
- confirmation of participation by the course participant.
- upon receipt of payment in full or upon receipt of the first instalment for the course.
The (instalment) payment must be credited to our account no later than one week before the start of the course. Participation may be denied if the (instalment) payment is not made on time.
Payment plans:
Payment in instalments is possible if you instruct the bank to transfer, for two or three consecutive months, an amount of respectively €770.00 (for two instalments) or €515.00 (for three instalments).
The first instalment should be credited to the IVOR account no later than one week before the first course day and the last instalment no later than one week before the exam. If you live outside the Netherlands, payment in instalments is not possible and the course fees must be paid in one amount.
The examinations:
- The IVOR administers the exam. The IVOR Training for Tour Representatives exam is an integral part of the training course. The examination fee is an integral part of the total cost of the training course.
- In case of cancellation of the exam up to 2 months before the exam date, € 50,- administration costs will be charged. In case of cancellation by the candidate after the written invitation (no later than 3 weeks before the original examination date), a new examination date can be agreed upon once only. The full examination fee must then be paid again. This new examination date must be within 6 months of the original examination date.
- The IVOR course exams are subject to the IVOR examination regulations. The complete examination regulations are available in the e-learning environment.
- The IVOR will issue the diploma for the Training for Tour Representatives once all the requirements of the IVOR examination regulations have been met and the total costs for the training course (and therefore including the examination costs) have been paid to IVOR by the course participant. IVOR will issue the diploma in the name of the person as stated on the application form.
- Application for the ETOA / IVOR Tour Guide ID card is only applicable if you have passed the course exams. The ID card costs €37.50 and is valid for one year.
Changing the training start date or location:
IVOR may, in exceptional cases, at the request of the course participant, move a training start date to another training location and/or another start date. The decision on whether or not to move a training course lies solely with IVOR. If the course participant has confirmed his participation and subsequently requests a transfer to another training location and/or another starting date, IVOR shall charge the course participant €50 for the administrative processing. The course participant shall pay these costs no later than 14 days after IVOR’s decision to transfer the course. The payment conditions as referred to with regard to the original starting date of the training course shall remain in full force and effect and therefore there is no suspensive effect.
Early termination:
If the course participant terminates the course prematurely after the start of the training, there is no right to any refund of the amount of the training and examination fees paid or due by the course participant to IVOR and the full amount remains due.
Cancellation of participation:
- If there are not enough registrations for a training course, IVOR reserves the right to cancel it. The course participant shall be given the opportunity to attend the training course at another time. If IVOR cancels the training course, IVOR shall refund the amount already paid by the course participant for the cancelled training course, but IVOR shall not be obliged to compensate any damage or costs incurred by the course participant in connection with such cancellation.
- Prior to the start of the training course, the course participant shall be entitled to cancel the training course. The cancellation may only be made in writing. The moment of receipt of the cancellation in the case of a letter (the date of the postmark) and an e-mail (the sending date of e-mail) applies. The scheduled starting date of the (rescheduled) course applies as the starting point in determining the amount of the cancellation fee.
- If the course participant, after a positive selection interview and after receiving the invitation to the training course, has confirmed by e-mail to start on the starting date and/or location indicated by him as stated on the registration form, whereby there is a right to a 14-day reflection period, subsequently still decides to cancel his participation, IVOR shall be entitled to charge the following costs:
- for cancellation up to two months before the start of training: 5% of the course fee.
- for cancellation between two months and one month before the start of the training: 10% of the course fee.
- for cancellation between one month and two weeks before the start of the training: 25% of the course fee.
- for cancellation less than two weeks before the start of the training: 50% of the course fee.
Cancellation / teacher unavailable:
- If an instructor is ill and/or unavailable, IVOR shall – insofar as this is possible – provide an equal replacement. If replacement proves impossible, IVOR shall inform the course participant as soon as possible and propose alternative dates on which the course concerned shall be given.
- In case of illness and/or inability of a teacher, the course participant shall not be entitled to any compensation.
- IVOR shall not charge extra costs for the organisation of teaching days resulting from illness and/or the inability of a teacher.
- A course participant cannot cancel the training programme free of charge, or end the training programme prematurely due to the absence of a teacher.
Job guarantee:
After graduation, IVOR gives you a job guarantee. On the appendix to the diploma (Training for Tour Representatives), the function for which you have passed and to which the job guarantee applies is mentioned (tour manager or on-site host). The application for the ETOA / IVOR Tour Guide ID card is only applicable if you have passed for the position of ‘tour manager’ mentioned on the attachment.
We will refund €715.00 of the training fee if you do not succeed in finding a job in the tourism sector within one year. If there is a third-party (partial) payment, there is a proportional right to a refund. To qualify for the job guarantee the following rules apply:
- Confirm in writing, by e-mail within one month after the date of the exam results, to IVOR that you want to make use of the job guarantee.
- Be available as tour manager/on-site host from the date of the exam results.
- Have a flexible attitude towards period and destination.
- Apply actively and demonstrably.
- Keep IVOR informed about the responses to your demonstrable applications and progress on a monthly basis.
- Make use of our application guidance service, including editing your CV and cover letters.
- You live in the Netherlands.
- If you fail to get a job, send the rejection letters to IVOR no later than one year after the date of the exam results.
General notices:
- Applications will be dealt with in order of receipt.
- Correspondence will be by e-mail as far as possible.
- Training materials will be handed out / made available on the first training day. These include the examination regulations.
- Read the IVOR privacy statement here.
Complaints procedure:
Things can sometimes turn out differently than expected, in which case we would like to hear from you. If you are not satisfied with us, you can always file a complaint. This can be done in writing to the director. Complaints will be dealt with as soon as possible, but no later than within four weeks.
Disclaimer:
No rights can be derived from the information on the website. Always contact us personally so that we can provide complete information.